In the world of LED displays, the importance of warranties cannot be overstated.
LED displays are complex electronic devices that can be subjected to a range of potential issues once they are installed at the customer’s premise whether indoor or outdoor.
A warranty can provide customers with the peace of mind that they are protected against any defects or failures that may occur. However, not all warranties are created equal, and it is essential to know from whom you are getting your LED warranty at the time of the purchase.
It is always advisable to get the LED display warranty from the manufacturers of the display because they are the ones who are responsible for the production of the product and are in the best position to provide support and service if any issues arise.
That is precisely what Xtreme Media, a leading provider of LED displays, understood when they decided to introduce their 7-year warranty. This warranty is the first and only service of its kind in the world, setting the company apart from other LED display manufacturers.
In this blog post, we will delve deeper into the backstory of how the 7-year warranty came into being and all the hard work that went into it.
The journey towards the 7-year warranty began with a focus on customer satisfaction. As Mr. Sanket , CEO of Xtreme Media, states, “Due to its proactive business nature, Xtreme Media identified the most critical factor for any customer while making a purchase, which is product durability.” Xtreme Media identified customer pain points and recognized that the long-term warranty would lead to customer satisfaction.
Xtreme Media evaluated the screens they had installed in the past and noticed that they provided the service to clients for 7 years. This gave them confidence to come up with this concept of providing a 7-year warranty along with their screens.
However, creating a 7-year warranty was not an easy task. It required a lot of trial and error, as the products had to be re-engineered to be able to live up to this commitment. Xtreme Media had to go through past records to see the failure points and work on the components that had to be improved. The processes from the back-end had to be pulled up, with the main ones being from support and PMS.
A few upliftments were made to deliver the desired quality, and the projects and production teams geared up and kept track of all the processes right from choosing the right components to doing the right quality checks to the right packaging and installation mechanisms to avoid any damage while maintaining the displays for the coming years. They also introduced Vigilant Technology, which is an innovative way to track faults and anomalies when it comes to the LED screen that has been installed.
The 7-year warranty service has been lauded by the company’s partners and clients. Also, it has resulted toward a positive perception of the brand Xtreme Media in the LED industry. The 7-year promise gives confidence to the partners that the LED displays are of top quality and have a long lifespan.
It is interesting to note that Xtreme Media is the only company in the LED industry giving a 7-year warranty which has proved to be a game-changer for the LED display industry.
In conclusion, the 7-year warranty service offered by Xtreme Media reflects the company’s commitment to customer satisfaction and emphasizes quality and delivering peace of mind to its customers & partners alike.
If you’re in the market for an LED display, Xtreme Media is the way to go. The company’s focus on quality, durability, and customer satisfaction is unmatched, and its 7-year warranty service is a testament to its commitment to excellence. With a wide range of products and solutions, and a team of experienced professionals, Xtreme Media is well-positioned to meet all your LED display needs.
So, don’t wait any longer! Get in touch with Xtreme Media’s sales representatives today to learn more about our products and services.